Terms and Conditions

Mile accumulation

* Charter flights and code-share flights operated by any Lufthansa code-share partner other than Star Alliance airlines are not eligible.
** Intra-European Flights are defined as flights within domestic Germany, domestic Italy, between domestic Germany or domestic Italy and Albania, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldavia, Netherlands, Norway, Poland, Portugal (excl. Madeira), Romania, Russia, Serbia-Montenegro, Slovakia, Slovenia, Spain (excl. Canary Islands), Sweden, Switzerland, Turkey and Ukraine.
^† For Lufthansa code-share flights operated by another Star Alliance airline, refer to the Aeroplan Miles section of the carrier operating the flight.
^‡ Based on actual miles flown.
^§ Aeroplan Miles and Aeroplan Flight Segments accumulated on Lufthansa, including all class of service bonuses, count towards obtaining Air Canada Top-Tier status.


Terms and Conditions for flight activities

1. Aeroplan Miles will be credited to the Aeroplan account of the traveller, regardless of who pays for the ticket.

2. Aeroplan Miles will be credited only for qualifying travel flown by the Aeroplan member on scheduled flights operated by the airline partner. The miles accrued are determined by the operating airline (unless otherwise specified). For code-share flights the booking class shown on the ticket may differ from the fare/booking class applicable for mileage accrual on the operating airline.

3. The Aeroplan Miles credited are calculated according to the routing on the ticket and the fare type purchased for each flown flight. On nonstop and direct flights, mileage credited will be calculated based upon the fare type and the distance from origin to final destination, regardless of the number of stops. On connecting flights that require a change of plane and flight number, mileage credited will be calculated based upon the fare type and the distance from origin to destination for each segment of the trip.

4. The Aeroplan Miles credited when using complimentary upgrades are based on the original fare type purchased.

5. For irregular operations, reroutes, and schedule changes the miles credited are calculated according to the actual flight flown, not the flight that was ticketed unless otherwise specified.

6. Certain airline tickets are not eligible for earning mileage credits. These include, but not limited to the following;

• Refunded, void, or unused tickets, including unused nonrefundable tickets
• Reward travel tickets or free promotional tickets
• Travel agency/ industry reduced rate tickets
• Tour conductors, companion tickets, Infant tickets (under age two)
• Tickets purchased to carry excess baggage or special baggage such as musical instruments or to provide extra space for the primary passenger.
• Single entity charter flights, unless otherwise specified.
• Tickets issued at fares with rules that exclude the earning of mileage credit

7. Aeroplan Members have up to six months from the flight date to make a credit request. Transactions prior to the enrollment date in the Aeroplan program are not eligible for mileage credit.

8. The operating airline is the final authority on qualification for mileage credit and reserves the right to deny or revoke mileage credit at any time if the operating airline determines that mileage credit was improperly given.

9. Aeroplan Members are also subject to other Terms and Conditions of Aeroplan.