Aeroplan eStore FAQs
1. LOGGING IN
Do I have to log in to shop at Aeroplan eStore?
Yes. You'll need to log in with your Aeroplan number and last name in order to earn miles on your purchase.
Yes. You'll need to log in with your Aeroplan number and last name in order to earn miles on your purchase.
If you haven't logged in and are ready to make a purchase from your selected retailer, Aeroplan eStore will prompt you to log in, asking for your Aeroplan number and last name. You will not be required to enter your Aeroplan password.
Are only Aeroplan Members allowed to shop at Aeroplan eStore?
Yes. To collect miles at Aeroplan eStore, you must be an Aeroplan Member.
Yes. To collect miles at Aeroplan eStore, you must be an Aeroplan Member.
Become a member now. Membership is free!
2. SHOPPING AND ACCUMULATING MILES
How does Aeroplan eStore work?
Purchasing from Aeroplan e-Store is easy, secure, and fun! Simply log in, start shopping by searching for specific stores or products, and earn miles for every dollar spent!
Purchasing from Aeroplan e-Store is easy, secure, and fun! Simply log in, start shopping by searching for specific stores or products, and earn miles for every dollar spent!
Follow these simple steps to purchase from Aeroplan eStore:
1. Log into Aeroplan eStore using your Aeroplan number and last name.
2. Start shopping! Browse for thousands of products at over 75 top brand name retailers.
3. Complete your purchase by following the links to your retailer of choice.
4. Aeroplan will automatically credit your account with the miles earned from your purchase within six to eight weeks.
5. Once you've purchased your item, continue shopping! Or log out until your next visit.
Who are the participating Aeroplan eStore retailers?
Search for thousands of products from among 12 different product categories.
Search for thousands of products from among 12 different product categories.
Look for names like Amazon, Dell, Apple, Sephora and other leading specialty retailers in the following categories:
- Activities & Entertainment
- Books, Music & Movies
- Apparel & Accessories
- Electronics & Computer
- Health & Beauty
- Food, Flowers & Gifts
- Home & Garden
- Office & Career
- Sports & Outdoor
- Luggage & Bags
- Toys, Games & Baby
- Travel
"View all stores" to see a complete list of retailers.
Check Aeroplan eStore often as we'll be adding new top retailers on a regular basis!
How do I search for products?
The search bar is located at the top of every page. Search for products by typing an object or brand name into the search field, for example "iPod" or "MP3 player," then click "enter."
The search bar is located at the top of every page. Search for products by typing an object or brand name into the search field, for example "iPod" or "MP3 player," then click "enter."
You can filter results by store, price, or brand. If you're not sure what you're looking for, or simply want to browse, you can search by category, special offers or top retailers.
How do I accumulate miles with Aeroplan eStore?
Collecting miles with Aeroplan eStore is easy. Simply log in and shop. You'll earn Aeroplan Miles on every purchase.
How many miles will I receive from my purchases at Aeroplan eStore?
You'll earn 1 Aeroplan Mile for every $1 you spend.
You'll earn 1 Aeroplan Mile for every $1 you spend.
Aeroplan Miles are awarded based on the value of your purchase in Canadian dollars, excluding taxes, shipping or other fees.
Will I receive miles if I don't enter my Aeroplan number at Aeroplan eStore?
Miles will only be credited to your Aeroplan account if you log into Aeroplan eStore before you make a purchase.
When will the miles from my Aeroplan eStore purchases appear in my account?
It can take six to eight weeks from your shipping date for the miles to appear in your Aeroplan account.
It can take six to eight weeks from your shipping date for the miles to appear in your Aeroplan account.
However, each retailer has its own processing time. Mileage deposits may also be delayed if a product is on backorder.
If more than eight weeks have passed from the shipping date and your Aeroplan account still has not been credited, here are some possible reasons that you may be missing miles:
1. Log in to your Aeroplan account to double-check your recent transactions.
- Go to "Your Aeroplan" and select "All Transactions". Verify that the mileage credit appears from "Aeroplan eStore", not from the individual retailer.
- Please allow 6 to 8 weeks for miles to be credited to your Aeroplan account.
2. To ensure that your purchase transaction was successfully completed, confirm that:
- You received an e-mail confirmation or receipt from the retailer.
- There is a charge on your credit card for the purchase.
3. If you have verified that you successfully completed your purchase, and it has been more than eight weeks from the shipping date of your purchase, the following could result in miles not being credited:
- Shopping at a retailer's site before logging into Aeroplan eStore.
- Placing items into your shopping cart at the retailer's site before logging in at Aeroplan eStore.
- Having cookies disabled on your computer, preventing Aeroplan eStore from tracking your purchase.
- Entering a promotional code at the retailer's site at check-out. This may override your Aeroplan eStore purchases, as some retailers won't allow the use of multiple offers.
If none of these conditions apply and your Aeroplan Miles are still missing, please call the Aeroplan eStore Web Support Assistance Centre at 1-866-484-0663, seven days a week from 07:00 to 02:00 Eastern or 04:00 to 23:00 Pacific.
How can I verify that my Aeroplan Miles have been deposited into my account?
Log into your Aeroplan account to check your recent transactions
Log into your Aeroplan account to check your recent transactions
Once logged in, click "Your Aeroplan" and select "All Transactions".
- Note that your mile credits will appear from "Aeroplan eStore", not from the individual retailer.
- Please allow six to eight weeks for Aeroplan Miles to be credited to your account.
Once the miles have been credited to your account, Aeroplan will send you a confirmation e-mail.
Can I still accumulate Aeroplan Miles if I purchase an Aeroplan eStore product at a participating retailer's location?
No. Miles can only be accumulated with online purchases from participating Aeroplan eStore retailers.
Can I accumulate Aeroplan Miles directly from a participating Aeroplan eStore retailers' web site?
No. In order to accumulate miles, you must log into Aeroplan eStore every time you shop, before making a purchase at a participating retailer's site.
What happens to my miles if I return an item I bought at the Aeroplan eStore?
If you return an item for credit, the Aeroplan Miles that you earned from the original purchase will be deducted from your account.
If you return an item for credit, the Aeroplan Miles that you earned from the original purchase will be deducted from your account.
However, if you exchange an item for another size or a different colour and the purchase amount is unchanged, the Aeroplan Miles you earned with your purchase will remain in your account.
3. Purchases & Deliveries
Which credit cards are accepted at Aeroplan eStore?
The specific Aeroplan eStore retailer determines which credit cards they accept. Therefore, accepted credit cards may vary.
The specific Aeroplan eStore retailer determines which credit cards they accept. Therefore, accepted credit cards may vary.
Don't forget to increase the miles you earn by paying with one of Aeroplan's financial cards.
When will my credit card be charged?
Your credit card will be charged when you confirm your purchase during the participating Aeroplan eStore retailer's check-out process.
Can Aeroplan Miles be used to pay for Aeroplan eStore purchases?
No. All Aeroplan eStore items must be purchased using a credit card.
No. All Aeroplan eStore items must be purchased using a credit card.
The eStore helps you earn miles faster. Visit the Use your Miles section of the Aeroplan.com to view over 600 rewards that can be redeemed using Aeroplan Miles.
Are all prices listed in Canadian dollars?
Some of Aeroplan eStore's participating retailers are based in the United States and list their products in US dollars. Please refer to the individual retailer's site to determine the correct currency.
How long will it take to receive my Aeroplan eStore purchases? What are the delivery charges?
Delivery times and charges vary for each Aeroplan eStore retailer. For more information, please review the retailers' online delivery policies before completing your purchase.
Who do I contact if I haven't received my shipment?
Shipping and delivery depends on the individual retailers' policies and the shipping method determined by you at purchase time. Most Aeroplan eStore retailers provide information that will help you track your purchase.
How do I exchange, return or refund the item I purchased?
Exchanges, returns and refunds are handled by the individual retailers.
Exchanges, returns and refunds are handled by the individual retailers.
Please contact the retailer directly for any questions or problems about your purchased item(s). Most retailers have clearly-stated refund and exchange policies on their websites.
Can all items purchased at Aeroplan eStore be delivered to Canada?
Yes, all participating Aeroplan eStore retailers ship to Canada.
Am I responsible for any customs, duties, and/or brokerage fees that may apply to purchases made on non-Canadian retailer sites?
Yes. Please review the shipping policies of your retailer of choice.
Yes. Please review the shipping policies of your retailer of choice.
You may also have to pay GST, and/or PST/HST may be applicable on any goods entering Canada.
Give the gift of choice and give a gift card from the new eStore Gift Card Boutique!
