Question:
Why do I have connection issues on my personal computer when performing certain activities on the Aeroplan.com website from my home and/or office personal computer?
Connection Problems
Answer:
Office User:
Most companies and organizations use a firewall as a security measure. In order to resolve the connection problem from your office personal computer, you will need to see your network administrator for appropriate settings.
Home User:
Some home users experience difficulties when trying to perform certain activities on the Aeroplan.com website (for example, Page not available; messages or inability to complete a reward transaction). This is normally due to your personal computer being behind a firewall either through a network or installed software. Examples of software that can cause this behaviour are Zone Alarm, Norton Personal Firewall/Internet Security, and McAfee Personal Firewall Plus.
Many times this problem can be resolved by temporarily disabling your personal computer’s firewall while you are on the Aeroplan.com website. Please remember to re-enable your firewall once finished. If you are able to complete the activity with the firewall disabled, you can configure your personal firewall to allow unrestricted access the Aeroplan.com website. For additional information on firewall settings, please contact your security software provider.
Please Note: Disabling your firewall increases your personal computer’s risk to internet threats such as viruses. Aeroplan assumes no liability for any problems that may be incurred.