Question:

Links from Aeroplan.com Password services, eFlyers, and eStatements do not open properly from my web based email (such as Hotmail, Yahoo Mail, Gmail, etc). What is happening?

Answer:

If you are unable to successfully open a link, please copy and paste the link in the address bar of your browser. If you are still experiencing problems, simply follow the link instructions below:

1. Place the pointer at the start of the link.

2. Highlight the link by holding down the left mouse button and drag the mouse to the end of the link. Release the button.

3. On the browser EDIT menu, click COPY.

4. Move your pointer to the Address Bar. Delete any information that may be there by clicking the address bar one time. Use the DELETE key to remove the text.

5. Once done, place your pointer again in the Address Bar.

6. On the browser EDIT menu, click PASTE. The copied link should now be pasted in the address bar.

7. Press ENTER.