Aeroplan

Aeroplan Activities & Merchandise Rewards

Terms & Conditions

For any inquiries regarding your Aeroplan account or the Aeroplan program, please refer to the Contact Us page of aeroplan.com.

For Terms and Conditions of the Aeroplan Reward Cards (Aeroplan Ultimate Card, Aeroplan Dining Card, Aeroplan Spa Card, Aeroplan Sports Card, Aeroplan Entertainment Card, Aeroplan Getaways Card, Aeroplan Fashion Card, Aeroplan Home Card, Aeroplan Sommelier Card) please visit rewardearner.com/AeroplanCards.

1. Delivery

Please allow for up to 4 to 6 weeks for delivery.
Merchandise rewards can only be shipped in Canada to a civic address (not to a P.O. Box)
Experiential reward certificates may be shipped to Canada and U.S. to either a P.O. Box or civic address.
If your shopping cart has a mix of merchandise rewards and reward certificates you will not be able to ship to a P.O. Box address.
All shipping and delivery is provided by Aeroplan’s service providers.
Oversized items being shipped to remote areas may be subject to additional shipping costs. You will be contacted by a representative should such additional charges apply.
Transactions with multiple items may be delivered separately.
You will be required to provide a valid email address in order to complete your redemption.
You will receive a confirmation number once you complete your transaction on aeroplan.com. Please retain a print out of your confirmation number for your records.
Once your reward has been shipped, you will receive an e-mail from Aeroplan.
You will be able to track the delivery of your reward using the specified waybill number on the website of the specified courier company.
Once you receive your reward, please keep the packing slip as proof of purchase for your records and warranty claims.
You will be required to provide your day-time telephone number to complete your redemption.
You may have your reward delivered to someone else according to the delivery terms set out in this section. However, your e-mail address and day-time telephone number are required.
Rewards can only be redeemed through aeroplan.com.
Aeroplan Rewards that have not been received must be reported to Aeroplan within six months of their original order date. Otherwise, the member may risk forfeiting the reward.

2. Return Policy

No cancellations, exchanges, refunds or returns for merchandise or reward certificates once redeemed.
In the event that reward merchandise arrives damaged, please contact 1-800-310-3893 immediately. Items that are damaged will be replaced without charge if reported within two business days of receipt (one business day in the case of a food item). You will receive a Return Authorization Number. Each returned item must be in the original manufacturer's packaging and accompanied by a copy of the original pick ticket. Item defects that have been identified after initial use will not be accepted for return and should be handled according to the applicable manufacturer's warranty.

3. Customer Support

Aeroplan Activities & Merchandise Rewards:

Please contact Aeroplan at 1-800-310-3893 for any questions regarding:

Shipment status of merchandise
Defective or damaged items

4. Disclaimer

Model numbers are subject to change, based on availability and without notice.
All rewards offered are subject to change and may be withdrawn without notice.
Prices are subject to change without notice.
Manufacturer's warranties apply. Aeroplan Canada Inc. does not make any representations or warranties, expressed or implied, but not limited to, the implied warranties of conditions of merchantable quality and fitness for a particular purpose.
Aeroplan Rewards are subject to the Aeroplan program terms and conditions.

5. Privacy

For the purpose of completing your orders, it is required that Aeroplan exchange certain personal information, such as delivery address, e-mail address, and telephone number, between each other and with third party providers such as delivery companies. The use of your personal information is protected by and subject to the privacy policies of Aeroplan, which can be found at www.aeroplan.com.

6. Reward Certificate Terms & Conditions

Reward certificates are valid for 12 months from "date of issue", they are not transferable once having been booked with Service Providers, cannot be replaced if lost or stolen, are VOID if altered, may not be redeemed for cash nor can they be combined with other offers or services.
Booking reward certificates with service providers is subject to their policies and availability dates for the rewards.
Missed bookings are non-refundable. For certain rewards, rescheduling may be possible, subject to the service provider’s policies and availability and the specified valid dates. Additional fees may apply.
Air travel is not included with Rewards. If you require air travel in coordination with your Reward, please contact Aeroplan or Air Canada to make arrangements. Please note air travel is subject to normal availability.
Taxes are included in the cost of all Rewards. Any additional costs for products and services outside of those specified for the Rewards must be paid for by the Aeroplan member or their guest(s).
Waiver & Release. By accepting the terms and conditions of this Reward, you acknowledge and agree that Aeroplan, its Service Providers, and their respective servants, agents and employees (collectively referred to as "the Company") are not liable for any injuries, death or damages suffered by or incurred upon you and/or any guest(s) during the Reward Experience, including (as applicable) any such incident which occurs while traveling to or from such Reward Experience and whether due or not to the negligence of the Company. Also, you release and discharge the Company from all manner of actions, causes of action, suits, demands, damages and all other claims whatsoever which may arise in any way from such activities.

Aeroplan Music Store Terms & Conditions

Delivery

You will be required to provide a valid e-mail address in order to complete your redemption.
You will receive a confirmation message with your Aeroplan Music Code, once you complete your transaction on aeroplan.com.
IMPORTANT: Once your reward has been confirmed, you will receive an e-mail from Aeroplan with your Aeroplan Music Code. Please retain a printout of this confirmation e-mail for your records, as you will need the code to create your Aeroplan Music Store account.
You will be required to provide your daytime telephone number to complete your redemption, as Aeroplan may need to reach you regarding your redemption.
You may have your reward delivered to someone else according to the delivery terms set out in this section. However, your e-mail address and daytime telephone number are required.
Rewards can only be redeemed through aeroplan.com.
Taxes are included in the cost of all Rewards.

Return Policy

No cancellations or refunds on Aeroplan Music Store rewards, once redeemed.
Questions regarding the use of your Aeroplan Music Code can be directed to: support.aeroplan@hipdigital.com.

Disclaimer

All rewards offered are subject to change and may be withdrawn without notice.
Prices in miles are subject to change without notice.
Aeroplan Rewards are subject to the Aeroplan program terms and conditions.

Privacy

The use of your personal information is protected by and subject to the privacy policies of Aeroplan, which can be found at www.aeroplan.com/privacy.do.

AEROPLAN MUSIC STORE WEBSITE USE AGREEMENT

This version in effect since December 22, 2006

THIS AGREEMENT GOVERNS YOUR ACCESS TO AND USE OF THE AEROPLAN MUSIC STORE. THIS AGREEMENT EXEMPTS HIP DIGITAL MEDIA INC. ("HIP DIGITAL") FROM LIABILITY, AND CONTAINS IMPORTANT PROVISIONS THAT YOU SHOULD READ. BY ACCESSING AND USING THE MUSIC DOWNLOAD SERVICE, YOU ACKNOWLEDGE AND SIGNIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY, THIS AGREEMENT. IF YOU DO NOT AGREE TO (OR CANNOT COMPLY WITH) THIS AGREEMENT, WITHOUT LIMITATION OR QUALIFICATION, YOU MAY NOT ACCESS OR USE THE MUSIC DOWNLOAD SERVICE.

THE MUSIC DOWNLOAD SERVICE IS AVAILABLE ONLY IN CANADA. IF YOU ARE NOT IN CANADA, YOU MAY NOT USE OR ATTEMPT TO USE THE SERVICE.

1. Your Acceptance of this Agreement
This Agreement is a binding contract between you and Hip Digital and Aeroplan regarding your access to and use of the Aeroplan Music Store, accessible through the website at music.aeroplan.com (the "Website") and all sound recordings, music videos, artwork, and other materials, information and data available through the Website (collectively, the "Content"). In this Agreement, the Website, the Content, and all related systems and services are collectively called the "Service."

2. Location and Age Requirements for Use of the Service
(a) Location: The Service may be accessed and used only by natural persons located in Canada. If you are not located in Canada, you may not access or use the Service. The Service may use technologies to verify your location, including determining the IP address and location of your computer and the billing address of your credit card (if a credit card number is provided by you).

(b) Age: The Service may be used only by individuals aged 13 years or older. You must be at least the legal age of majority in your province or territory (18 years in Alberta, Ontario, Manitoba, Quebec, Saskatchewan and Prince Edward Island; 19 years in British Columbia, Nova Scotia, New Brunswick, Yukon, Nunavut, Newfoundland & Labrador, and Northwest Territories) to agree to this Agreement on your own behalf and to register to use the Service. If you are 13 or older but under the legal age of majority, you must accept this Agreement and also your parent or legal guardian must read and accept this Agreement for your benefit and approve your use of the Service. If you are a parent or guardian accepting this Agreement for the benefit of your child, you are responsible and liable for your child's use of the Service and compliance with this Agreement.

(c) Confirmation: By agreeing to this Agreement (whether for your own benefit or for the benefit of your child), you represent and warrant that you are located in Canada and you have read, understood and agree to be bound by this Agreement.

3. Permitted and Prohibited Uses
The Service, including the Website and all Downloads (see Section 6) and other Content you obtain through the Service, is made available to you for your lawful, personal, non-commercial use for entertainment purposes only, only in the manner described expressly in this Agreement (including the Usage Rules set forth below), and strictly in accordance with all applicable federal, provincial and local laws. You may not use the Service for any other reason or purpose or in any other manner, or permit or assist any other person to do so. Unauthorized use of the Service may result in civil and criminal liability.

Without limiting the generality of the foregoing, the following rules apply to your use of the Service or any part of it, including the Website and all Downloads (see Section 6) and other Content you obtain through the Service:

You will comply with all applicable federal, provincial and local laws relating to your access to and use of the Service, and you will access and use the Service in a manner that is respectful of and protects the rights (including copyright and other intellectual property rights) of the owners of the Service.
You will not use or exploit the Service or any part of it for any commercial or promotional reason or purpose whatsoever.
You will not use the Service or any part of it in any manner or for any reason or purpose that infringes the rights (including without limitation personal information privacy, personality and intellectual property rights) of any other person.
You will not copy, reproduce, imitate, republish, upload, post, transmit, translate, modify, enhance, create derivative works from, index, catalogue, mirror, display, publish, perform, transfer, assign, license, sublicense, sell, resell, lend, lease, loan, distribute, rent, or otherwise give or make available the Service or any part of it, or merge, embed or combine the Service or any part of it with any other services, software or content, in any way, in whole or in part, without the express prior written consent of Hip Digital.
You will not use any of the software that is used in the operation or provision of the Service except while you are using the Service in accordance with this Agreement.
You will not directly or indirectly use the Service or any part of it, or assist or encourage other persons to use the Service, in any manner or for any reason or purpose that may damage, disrupt, disable, harm, overburden, compromise or degrade the integrity, efficiency, performance or security of the Service or any related computer systems or any other person's use and enjoyment of the Service or the Internet generally.
You will not create or maintain any links to the Service or any part of it without the express written permission of Hip Digital.
You will not directly or indirectly frame, mirror, scrape, or data-mine the Service or any part of it in any form or by any method (including without limitation spiders, robots, avatars, intelligent agents, or other automated or manual processes).
You will not attempt to circumvent the navigational structure of the Service or the presentation of any Content, or access or use the Service or any part of it in any way or through any means not expressly authorized and purposely made available through the Service by Hip Digital and Aeroplan.
You will not permit or assist any other person to use the Service or any part of it in a way that would constitute a breach of this Agreement.

4. Objectionable/Explicit Material
You acknowledge that the Service may include Content that you may consider offensive, indecent, or otherwise objectionable, and which may or not be identified as having explicit language. Certain Content may be identified with a "Parent Advisory" or "Explicit Language" warning. Information regarding those warnings may be obtained from the following web sites: www.parentalguide.org and www.cria.ca/parentaladvisory.php. Hip Digital and Aeroplan are not responsible or liable to you, or any other person for any Content that you find objectionable, even if it does not have a warning.

5. Technical Requirements
To access and use the Service or the Content obtained through the Service, you will require Internet access and certain computer hardware, operating systems, software, and portable music players that are compatible with the Service and comply with the Usage Rules (see Section 6) and Security Components (see Section 7). Your use of Content may require Internet communications with the Service and the ongoing involvement of Hip Digital, or other persons. Information regarding minimum technical and compatibility requirements is available on the Website, and may be changed by Hip Digital from time to time. You may be required to update or upgrade your hardware, operating systems, software and portable music players from time to time in order to access and use the Service and the Content. You are solely responsible and liable for: (a) obtaining, paying for, configuring, maintaining, updating, and protecting from loss and damage (including virus protection and regular data backup) all compatible equipment and services necessary for you to access and use the Service; and (b) maintaining and protecting from loss and damage (including virus protection and regular data backup) all Content you obtain through the Service.

6. Usage Rules
You will access and use the Service and the Content (including sound recordings and music videos) you obtain through the Service strictly in accordance with the following rules and restrictions established by Hip Digital and other owners of the Content (the "Usage Rules"):

(a) Personal/Non-Commercial Use License: The Service and the Content are licensed, not sold, to you for your lawful, personal, non-commercial use for entertainment purposes only, strictly in accordance with the Usage Rules and the other provisions of this Agreement. The license is not assignable, transferable or sublicensable. You will not share the Service or the Content with any other person or authorize or permit any other person to use the Service or the Content in any way or for any reason or purpose whatsoever.

(b) Samples: A "Sample" is a sound recording or music video (or portion thereof) that the Service makes available for promotional purposes only for you to play using streaming technology while you are accessing the Website. You will not access or use a Sample in any other way or for any other reason or purpose whatsoever, including without limitation attempting to capture, copy or download a Sample.

(c) Downloads: A "Download" is a copy of a sound recording or music video that the Service makes available for you to obtain using a valid promotional code (see Section 8). You will access and use each Download as follows:

(i) Download PC: You may download and save each Download to the hard drive of a personal computer (a traditional consumer desktop or notebook computer intended for use by an individual user) located in Canada that you own and use for your personal, non-commercial use (the "Download PC"), and play the Download on the Download PC. Except as expressly set forth in these Usage Rules, you will not copy, transfer or distribute Downloads from the Download PC to any other computer, device or media.

(ii) Secondary PCs: You may copy each Download from the Download PC to the hard drive of up to two (2) other compatible personal computers located in Canada that you own and use for your personal, non-commercial use (each a "Secondary PC"), and you may play the Download on each Secondary PC. Except as expressly set forth in these Usage Rules, you will not copy, transfer or distribute Downloads from a Secondary PC to any other computer, device or media.

(iii) Transfers to Portable Devices: You may copy each Download from the Download PC or a Secondary PC an unlimited number of times to up to three (3) compatible portable consumer electronics devices located in Canada that you own and use for your personal, non-commercial use for entertainment purposes only (each a "Portable Device"). You will not copy, transfer or distribute Downloads from a Portable Device to any other device, computer or media.

(iv) Burning to Media: You may permanently copy (burn) each Download in uncompressed form from the Download PC or a Secondary PC up to five (5) times, in the aggregate, to compatible, blank, recordable CD-R or CD-RW compact discs (collectively, "Media") that you own for your personal, non-commercial use for entertainment purposes only. You will not copy, transfer or distribute Downloads from Media to any computer (including the Download PC or a Secondary PC), device or other media.

(v) Additional Uses: Certain Downloads may be transferred to an additional number of Portable Devices or copied (burned) to Media an additional number of times, but only if those additional uses are expressly permitted by the Security Components (see Section 7) included in the Download in the format obtained from the Service and are expressly indicated when the Usage Rules for the Download are displayed by compatible computer player software authorized by Hip Digital. (vi) General: Downloads may be used in their original format only. Downloads may not be used as a musical ringer (ringtone, ringtune, master tone, etc.).

The Usage Rules apply regardless of whether other rules have been associated with the Downloads or other Content by any other person. Notwithstanding the foregoing, the Usage Rules shall apply only in respect of WMA-DRM files on the Website and not apply in respect of MP3 files.

Hip Digital may in their discretion change the Usage Rules from time to time effective immediately by posting revised Usage Rules on the Website. Except as expressly set forth in the Usage Rules, you will not access or use (including reproduce, copy, or modify) the Service (including Downloads and other Content) in any way or for any reason or purpose whatsoever. All rights not expressly granted to you in this Agreement are reserved to Hip Digital, and their licensors (including the owners of copyright in sound recordings, music videos, artwork, performances, and underlying musical compositions). Without limiting the generality of any of the foregoing, you are not granted any commercial, sale, resale, syndication, reproduction, distribution, retransmission or promotional use rights for the Downloads, including without limitation any rights for uses that require a synchronization or public performance license with respect to the musical compositions underlying Downloads.

You are solely responsible for protecting Downloads from loss damage, or destruction; neither Hip Digital nor Aeroplan are obligated to refund or replace Downloads that are lost, damaged or destroyed, regardless of the cause.

7. Security Components and Watermarks
The Service (including Downloads and other Content) contains: (a) technologies (including notices, proprietary codes, means of identification, authentication measures, and rights management information) designed to protect against unauthorized access or use and to control your use of Downloads and other Content in accordance with applicable Usage Rules (the "Security Components"); and (b) visible and non-visible identification, marks and codes that identify you as the person that downloaded the Content from the Service and specify certain applicable Usage Rules and other information (the "Watermarks"). Security Components and Watermarks are an inseparable part of each Download. The Service may also automatically install Security Components on your Download PC, your Secondary PCs and your Portable Devices to register those computers and devices with the Service.

You will not attempt to, or authorize or assist any other person to, reverse engineer, decompile, disassemble, decrypt, alter, change, remove, interfere with, obscure, destroy or otherwise circumvent or tamper with the Security Components or the Watermarks or the limitations or restrictions on your access to or use of the Service and the Content at any time, by any means (including without limitation by hacking, password mining or similar technologies or devices), or for any reason or purpose whatsoever (including without limitation for the purpose of disguising or changing the source or ownership of the Content).

Downloads may not be used in conjunction with any software application (including a CD burning application), personal computer, or portable device that does not recognize and respect the Security Components and enforce the Usage Rules.

8. Promotional Codes and Account Credits
To obtain a Download from the Service, you will be required to redeem miles for a valid music code issued by Hip Digital and Aeroplan. Use of music codes is subject to this Agreement and may also be subject to additional terms and conditions imposed by Hip Digital. Music codes and unused account credits are not refundable, transferable, exchangeable, or convertible to cash. Aeroplan is not responsible for any lost or stolen music codes. Aeroplan and Hip Digital may refuse to honour or accept any music code that was not obtained lawfully and in accordance with the applicable terms and conditions.

9. Misprints/Errors, Orders, Availability
Hip Digital and Aeroplan strive to provide current information on the Website. Nevertheless, misprints or other errors may occur. Accordingly, Hip Digital and Aeroplan reserve the right to change the Website and the Content from time to time without any notice or liability to you or any other person. Once you begin to download a Download, the Download cannot be cancelled, returned or exchanged. If an ordered Download is not available for any reason, your sole and exclusive remedy will be a replacement of the Download by a different Download of similar value.

10. Ownership of the Service
You acknowledge and agree that the Service (including the Website and all Downloads and other Content available on or through the Service, and the design, structure, selection, coordination, compilation, expression, "look and feel", and arrangement of the Website and Content) is exclusively owned by Hip Digital, its licensors and Aeroplan, and is protected by Canadian and international copyright, trademark, and other intellectual property and fair competition laws. Your use of the Service does not transfer to you any ownership or other rights in the Service or the Content. Your access to and use of the Service and all Downloads and other Content you obtain through the Service are limited by the provisions of this Agreement (including the Usage Rules) and applicable law (including copyright and other intellectual property laws).

11. Changes/Termination
Hip Digital and Aeroplan may, in their discretion from time to time, change, suspend or terminate, temporarily or permanently, the Service (including the Website and Content) or any part of it (including removing Content from the Service), or terminate your permission to use the Service and this Agreement, without any notice or liability to you or any other person.

If this Agreement or your permission to access or use the Service or any part of it is terminated for any reason, then: (a) your ability to use Downloads you have previously obtained from the Service may be limited; and (b) this Agreement and all other then existing agreements between you and Hip Digital and/or Aeroplan will continue to apply and be binding upon you regarding your prior access to and use of the Service, and anything connected with, relating to or arising therefrom.

12. Enforcement of this Agreement and Usage Rules
Hip Digital and their licensors (including without limitation owners of Downloads) may take such technological and other measures and steps as they consider appropriate in their discretion to enforce this Agreement (including the Usage Rules) and detect and prevent the breach of this Agreement or any applicable laws, including without limitation using technological measures to monitor and record your use of the Service and Content and your compliance with the Usage Rules and your communications with Hip Digital, and reporting potential violations of the Usage Rules Policy or applicable laws to law enforcement authorities and the owners of the Content, all without any notice or liability to you or any other person. Hip Digital will co-operate fully with law enforcement authorities and the owners of the Content in the investigation of suspected unlawful conduct (including unauthorized file sharing of Downloads), including without limitation by disclosing your User Information and information regarding your use of the Service. Any failure by Hip Digital to enforce this Agreement, for whatever reason, will not be construed as a waiver of any preceding or subsequent breach of this Agreement. Hip Digital will not be liable to you for any failure to enforce this Agreement.

You acknowledge that your breach of this Agreement will result in irreparable harm, loss and damage to Hip Digital and others for which they could not be adequately compensated by an award of monetary damages. You agree that the event of any actual or threatened breach of this Agreement, and in addition to any and all remedies available to Hip Digital at law or in equity, Hip Digital will be entitled as a matter of right to judicial relief by way of a restraining order, interim, interlocutory or permanent injunction, or order for specific performance, and you will not oppose the granting of any such judicial relief and hereby waive all defences to the strict enforcement of this Agreement and such judicial relief.

The specific rights and remedies of Hip Digital under this Agreement are cumulative and not exclusive of any other rights or remedies to which they may be lawfully entitled under this Agreement or at law or equity, and Hip Digital will be entitled to pursue all of their respective rights and remedies concurrently, consecutively and alternatively. No consent or waiver by Hip Digital to or of any breach by you of this Agreement will be: (a) effective unless in writing and signed by Hip Digital; or (b) deemed or construed to be a consent to or waiver of a continuing breach or any other breach of this Agreement.

The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressement que ce Contrat et tous les documents qui s'y rapportent soient rediges en anglais.

Any rights not expressly granted by this Agreement are reserved to Hip Digital and their licensors.